We strongly suggest that you look closely at the Sizing Chart (located below the product image) before purchasing any item. Our size charts are provided to us by each manufacturer, which will vary as we offer products from multiple suppliers.
To get the most accurate size, we recommend you find a similar product at home, measure it in inches and match those measurements to the Manufacturer’s Recommended Size Chart.
Keep in mind that every supplier has some degree of manufacturing tolerance. As an example, the difference in inches between suppliers could have up to a 10% variation (or more), plus or minus.
Absolutely. Your order is guaranteed 100% secure. All orders are encrypted with 128-bit SSL technology, and no credit card numbers are stored in the database.
Our website is also scanned daily by Qualys Secure to ensure your transaction is always secured.
No! Buy one custom item or one thousand, we're happy to serve you either way.
Our “no minimum” policy is something we are quite proud of because very few custom apparel suppliers can make this claim. Additionally, unlike other custom product suppliers, we never charge setup fees or additional costs for multiple design colors.
All of our products are custom made to order and immediately go into production after your order is placed, so we are unable to cancel or make any changes once you’ve finalized your order.
It’s very important to review your order before you finalize, looking closely at spelling, colors and sizing as a final step. We do not accept any responsibility for the personalization attributes you select for our custom products.
Orders typically take 2-5 business days for customization, but may take longer depending on the items, time of year, etc. Once we’ve completed your order, you will receive an email confirmation with tracking information.
It is important to remember that shipping time is in addition to customization time. We ship via UPS and Smart Post (a combined service offered by FedEx & USPS) and you can select the type and speed of service to suit your need.
Transit time usually takes 2–8 business days (in addition to customization time) and varies based upon on the type of service you select and the delivery location in the Continental United States.
During certain times of the year, mostly around the holidays, shipping times can be extended. We do not guarantee delivery timing for any order, for any carrier, once it has left our fulfillment center.
We guarantee our product quality and workmanship 100% from any product defects or printing errors that do not match your selected attributes, and we will replace them at no charge however we do not offer refunds.
We do not accept returns or exchanges for your selection of incorrect/mistaken products, sizes, designs, spelling, quantities or delivery timing. If you have any questions while placing an order, please contact us before you finalize your order so we can make sure you get what you want.
Chicago Hoody Apparel Shop offers products from a variety of distributors and manufacturers located in the USA and each product has a label indicating its origin. All customization is done by Chicago Hoody Apparel Shop at our facility located in Detroit, Michigan.
Chicago Hoody Apparel Shop offers multiple customization methods depending on unique product attributes.
We start with the exact design(s) that you approve when you place an order, then customize your selected item(s) using Digisoft, direct-to-garment, sublimation, vinyl heat press and/or embroidery.
We use the process (or mix of processes) that produces the best quality result for each individual item. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations.
In addition, some designs and products have a vintage appearance and are intentionally distressed, faded, etc. If you have any questions before you order, please contact us.